General information

The following Terms & Conditions apply to all bookings made for stays at any properties listed on this website, which are administrated by the owners of the cottages. If you have any questions or require clarification on any points, please contact us.

Bookings & Payments

A deposit of 30% of the rental fee is payable when the booking is made. The balance is due 6 weeks before the start of your rental. We shall construe non-payment of the balance of the rental on or before the due date as a cancellation and the deposit will be retained. For bookings made less than six weeks before the start of stay, the total fee is payable on the booking date.

How Do We Take Payment

We take several payment methods though Worldpay, connected to our booking platform partner, Planyo: Visa Mastercard Maestro JCB

Is Payment Secure?

Yes. Our website encrypts all communication between you and us (you should see a green padlock or similar by the URL in your browser). Additionally, we outsource payment to Worldpay who are an international company specialising in taking payments securely. Your credit card details do not come to us / our website and are not stored by us.

Do You Store Data About Me?

Yes, we store the data we need to allow us to take your booking and provide a service to you, in accordance with GDPR 6(1)(b). Data is held by us, and by Planyo, the company we use to administer your booking. All information is held securely.

Cancellation

In the event of cancellation within 6 weeks of the holiday start date, you will be liable for the full amount. If you wish to cancel more than 6 weeks before your arrival date, we can seek to re-let the dates. If this is successful, we will refund the cost of the holiday less a £50 administration charge. We will work hard to process refunds as quickly as possible but please allow up to 30 days from the date you submit the request.

Non-Availability of Property

If for any reason beyond the control of the Owner the property is not available on the date booked (owing to fire damage for example) or the property is unsuitable for letting, all rent and charges paid in advance by the guests will be refunded in full but the guests will have no further claim against the property owner.

Arrival & Departure

The Cottage will be ready for you from 3pm on your arrival date, please vacate by 10am on departure day to enable our cleaners to prepare the cottage for the next visitors. Early arrivals or late departures are sometimes possible – please email stay@stowcottages.com.

Losses & Damage

Please report accidental damage or breakage if and when it happens so that repairs or replacement items can be arranged. All damages and breakages are the responsibility of the guests and the cost of making good shall be payable on demand. We do not accept liability for loss or damage to personal effects or for personal injury or accident and we suggest you make suitable insurance arrangements to cover these.

Complaints

Great effort is made to maintain the highest standards for our guests. Should you experience a problem, please email stay@stowcottages.com during your stay so that we can arrange for things to be put right.

Pets

A well-behaved dog is welcome to stay at The Old Forge Cottage and Fountain Cross Cottage, subject to the following. Whilst at the property, please pick up after your pet. Please do not allow dogs upstairs or on soft furnishings. There is an additional charge of £35 or £40 per dog per stay.

As there are dogs and livestock at Ryeland Loft and The Hide at Haws Hill, we are sorry but we do not allow dogs here. No pets allowed at Clarence Street Edinburgh.

General information

We partner with Planyo, developed by Xtreeme Sagl, to manage all bookings. Security is of critical importance and understand that for all users uptime and data security is of highest importance. Xtreeme Sagl chose the best and most secure cloud provider on the market, Amazon AWS (Zurich Switzerland region), to ensure the highest security possible. The same provider is used by websites such as NASA, Netflix, Adobe, Expedia and many others. Your data is absolutely safe because it resides on multiple high-performance servers in different physical locations (data is replicated instantaneously) using the Aurora DB technology (with read-replicas). We also have at each moment multiple application servers (also in separate physical locations) running the Planyo application simultaneously (using Amazon's load balancer which also in turn has a failover mechanism). Because of our 100% redundant setup, any downtime is extremely unlikely (failure of any of the servers or even the entire datacenter will not harm the data or availability of the system) and we're also able to scale the service up very easily based on the usage. Using the balancer ensures the service is also highly responsive.

Right to access, correct and delete data and to object to data processing

Our customers have the right to access, correct and delete personal data relating to them. In this instance, please email us to request the personal information we keep on file to be sent to you for a review with a possibility to delete all information on our databases. Note that if you have valid reservations in the future this may be affected if complete remove of information is requested. Please contact us for more information.

How We Use Your Information

Our website uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalizing) the services we offer, to send communications, including promotional communications, and to display advertising for our services. In carrying out these purposes, we combine data we collect through the various website services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.

stay@stowcottages.com